Refund & Cancellation Policy

Before work starts

You may cancel and receive a full refund before work on your project begins.

After work starts

Completed work is accounted for, and the remainder is refunded after deducting the value of work done and direct costs incurred by the Company.

Annual subscriptions

• A refund may be requested within 7 days of payment if the site has not yet been activated and delivered.
• After delivery and activation the subscription fee for the elapsed period is not refundable. You can cancel the next renewal any time before its due date.

Custom products (ownership / apps / systems / software)

Governed by the milestones and instalments agreed in the contract. Amounts for a delivered and approved milestone are not refundable.

How to request a refund

Email or WhatsApp us with your invoice number and we will reply within 3 business days.

Refund time and method

Refunds go back to the original payment method where possible, and appear according to your bank or payment provider, usually within 5 to 14 business days.

Not covered

Client delay in providing required content, change of mind after approved delivery, or breach of the terms of use.